AmCork provides a 30 day return policy from date of delivery for products which have not been used or modified and are considered standard stock products by AmCork. All returned [roduct must be sent to the originating AmCork shipping facility and require a twenty-five percent (25%) restocking fee which will be deducted from your refund amount. To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging. Customer is responsible for all return shipping or freight charges that may apply. AmCork does not provide style substitution, exchanges, or deposit refunds on cancellations for products that are special ordered and not normally stocked by AmCork. All sales are final on products that require special order and not normally stocked by AmCork. All special ordered products will require a 50% deposit.
In order to return product you must contact AmCork for authorization which will need to be clearly labeled and/or notated on the outside of each carton. Returns may take up to forty-five (45) days to process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund via the same noification method.
Any refund application that is approved will then prompt your refund to be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days from the delivery date of your return shipment. The refund will be for the total order amount minus, tax, shipping and the twenty-five percent (25%) restocking fee. Once your refund has been issued we will send you an email to notify you of the amount refunded.
To return your product, you should mail your product to: 5315-B FM 1960 W #240, Houston, Texas, US, 77069. You will be responsible for paying for your own shipping costs for the return of your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot provide any guarantee that we will receive your returned item; this is the sole responsibility of the shipping or freight service that you choose to use.
WARRANTY AND LIMITATION OF LIABILITY
AmCork flooring products (Floating Floors, Parquet Tiles, and Wall Tiles) maintain a twenty-five year warranty against manufacturing defect(s). Should a manufacturing defect exist, AmCork will replace the damaged product with the same product; or if the same product is no longer available, AmCork will replace it with another product of equal value with similar color, design, and quality at no additional cost to the purchaser. Claims regarding defective product(s) must be made without delay after the defect is in fact or could have been reasonably discovered. This Warranty applies to the original end user only, is not transferable; this is effective on all products purchased. Said Warranty does not apply to products sold as seconds.
AmCork will arrange a credit based on the original purchase of the product. Upon determination of a valid manufacturing defect, a credit will be issued. Credit applies to the affected material only and does not cover or warranty any labor that may be incurred.
This Warranty applies in the continental USA, Alaska, and Hawaii. We exclude and will not pay consequential damages under this Warranty. By this we mean any loss, expense, or damage other than to the cork product purchased heretofore No implied warranties, including warranty of merchantability and fitness for particular purpose, are extend beyond the terms herein this written Warranty.
Consignee must report any apparent shipping damages or discrepancies of product received within thirty (30) days of shipping date.